Refunds and Returns Shipping Policy

Introduction

At ShuddhPack, we prioritize customer satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a hassle-free refund and return policy to ensure a smooth shopping experience. Please read the details below carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, unopened, and in its original packaging.
  • The return request must be made within 7 days of delivery.
  • Items damaged during shipping are eligible for replacement or refund.
  • Perishable food products or items that have been opened or used cannot be returned for hygiene and safety reasons.
  • The exchange/replacement product will be delivered within 7-10 days.
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2. How to Initiate a Return

To request a return, follow these steps:

  1. Contact us at support@shuddhpack.com with your order number and reason for return.
  2. Our team will verify your request and provide return instructions.
  3. Pack the product securely and send it back through a trusted courier service.
  4. Once we receive the product, we will inspect it and process your refund or replacement.

3. Refund Policy

  • Refunds will be credited within 7-10 business days after approval.
  • Refunds will be issued to the original payment method used during purchase.
  • Shipping charges are non-refundable.
  • If you received a damaged or incorrect item, we will cover the return shipping costs.

4. Non-Returnable Items

Certain items cannot be returned, including:

  • Opened or used food products.
  • Customized or special-order items.
  • Products returned without original packaging.

5. Exchange Policy

We only offer exchanges for defective, damaged, or incorrect items. If you receive such an item, please contact us within 48 hours of delivery for a replacement.

6. Shipping Policy

Thank you for visiting and shopping at ShuddhPack. We aim to provide a smooth and reliable shipping experience for all our customers. Please read our shipping policy carefully to understand how orders are processed and delivered.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • In case of high order volume, processing may take additional time. We will inform you in advance if there is a significant delay.

2. Shipping Locations

  • We currently ship across India.

  • At this time, we do not offer international shipping.

3. Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed at checkout.

  • Any promotional free-shipping offers will be clearly mentioned on the website or product page.

4. Estimated Delivery Time

  • Metro cities: 3–5 business days

  • Non-metro & rural areas: 5–8 business days
    Delivery times may vary depending on location, courier partner, and unforeseen circumstances such as weather or logistics delays.

5. Shipment Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.

  • You can use this tracking number to check the delivery status of your order.

6. Delivery Delays

  • While we strive to deliver orders on time, delays may occur due to reasons beyond our control.

  • ShuddhPack is not responsible for delays caused by courier companies, natural calamities, or incorrect delivery information provided by the customer.

7. Incorrect Address or Failed Delivery

  • Please ensure that your shipping address and contact details are correct at the time of placing the order.

  • If an order is returned due to an incorrect address or unsuccessful delivery attempt, re-shipping charges may apply.

8. Damaged or Missing Packages

  • If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with photos of the package and product.

  • We will investigate the issue and arrange a replacement or resolution as per our policy.

7. Cancellations

  • Orders can be canceled within 24 hours of placing them, provided they have not been shipped.
  • If the order has already been dispatched, it cannot be canceled.

7. Contact Us

If you have any questions about our Refund and Returns Policy, feel free to reach out:

📍 Website: www.ShuddhPack.com
📧 Email: support@shuddhpack.com
📞 Phone: +91-8000516602

We appreciate your trust in ShuddhPack and will do our best to resolve any concerns promptly!

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