Introduction
At ShuddhPack, we prioritize customer satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a hassle-free refund and return policy to ensure a smooth shopping experience. Please read the details below carefully.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product must be unused, unopened, and in its original packaging.
- The return request must be made within 7 days of delivery.
- Items damaged during shipping are eligible for replacement or refund.
- Perishable food products or items that have been opened or used cannot be returned for hygiene and safety reasons.
2. How to Initiate a Return
To request a return, follow these steps:
- Contact us at support@shuddhpack.com with your order number and reason for return.
- Our team will verify your request and provide return instructions.
- Pack the product securely and send it back through a trusted courier service.
- Once we receive the product, we will inspect it and process your refund or replacement.
3. Refund Policy
- Refunds will be processed within 7-10 business days after approval.
- Refunds will be issued to the original payment method used during purchase.
- Shipping charges are non-refundable.
- If you received a damaged or incorrect item, we will cover the return shipping costs.
4. Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used food products.
- Customized or special-order items.
- Products returned without original packaging.
5. Exchange Policy
We only offer exchanges for defective, damaged, or incorrect items. If you receive such an item, please contact us within 48 hours of delivery for a replacement.
6. Cancellations
- Orders can be canceled within 24 hours of placing them, provided they have not been shipped.
- If the order has already been dispatched, it cannot be canceled.
7. Contact Us
If you have any questions about our Refund and Returns Policy, feel free to reach out:
📍 Website: www.ShuddhPack.com
📧 Email: support@shuddhpack.com
📞 Phone: +91-8000516602
We appreciate your trust in ShuddhPack and will do our best to resolve any concerns promptly!